Fiskars
  • 21-Jul-2017 to 19-Sep-2017 (CST)
  • Middleton, WI, USA
  • Full Time

The Customer Service Representative is responsible for achieving customer satisfaction within defined objectives for the company. This includes managing customer accounts via orders, complaints and problem resolution, customer communication, invoicing and responding to literature requests. High level of professional communication required.

The role requires a developed ability to accomplish a variety of complicated tasks in a high volume, fast-paced environment. Communication and organizational skills are necessary in this role. Success in this position will require the balance between thinking, listening, and speaking in a purely positive way while following the rules and policies of the Company.

Major Responsibilities:

  • Answer all incoming customer calls and e-mails in order to resolve any issues or questions related to customer orders as well as enter all order requests
  • Maintain accurate customer pricing and resolve pricing inaccuracies by researching
    discrepancies
  • Create and compile necessary documentation for the direct import program to ensure
    that all items are invoiced correctly

Qualifications:

  • High School Diploma or equivalent
  • 1-3 years customer service experience
  • Exceptional communication and problem solving skills

 

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

 

Fiskars
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